CHANGE POLICY
COVERAGE
Bonnita makes shipments to all the municipalities of the Colombian territory through its allied carrier: COORDINADORA, which guarantees security and coverage, so that your purchase reaches the address you want.

Delivery times
The delivery time of the products is approximately 5 business days for Bogotá, Cali, Medellín and Barranquilla, and up to 10 business days for other destinations. (To check the delivery time to your city or municipality you can check our coverage table here).

https://www.coordinadora.com/aplicaciones/tiempos-entrega.php.


Delivery times start counting from the day after payment confirmation. For credit card payments using the PSE button, the payment platform must approve the transaction based on data analysis, which may take up to one business day. For payments with Efecty and Baloto, the payment information can take up to 1 business day after the payment is made.

At the time of approval of the payment of your order, you will receive an email with the confirmation of the same. To check the status of your purchase you can enter the "Track my order" menu on our website www.bonnita.com.co.

Deliveries cannot be made at an exact time. If you have any concerns about the delivery of the product, you can contact the Bonnita Customer Service line (57) (1) 2175843 (Monday to Friday from 8:30 a.m. to 5:30 p.m. or Saturdays from 8 a.m. to 8 p.m.). :30am-1pm) through our email servicioalcliente@bonnita.com.co, or on our website www.bonnita.com.co in the option 'Contact us' to verify the status of the transport.

The product may be received by any person of legal age who lives or is present at the place of delivery, for which the signature of the guide provided by the carrier will suffice.

In the event that the product shows signs of damage or ruptures in its packaging at the time of delivery, you must record it in the transporter's guide as an observation and contact the Bonnita Customer Service line at (57) (1) 2175843 (Monday to Friday from 8:00 a.m. to 5:00 p.m. or Saturdays from 9:00 a.m. to 12:00 p.m.), through our email servicioalcliente@bonnita.com.co, or on our website www.bonnita.com.co in the option 'Contact us'.


COST OF SHIPPING
Shipping of orders is free throughout the country for purchases equal to or greater than $80,000; For purchases below this value, the shipping cost will be determined in each particular case depending on the destination, weight and volume of the package. This value will be calculated in the purchase process and will be informed to you at the time of settlement of the order, before you make the payment.

CHANGE POLICIES
Changes or returns
If you want to change any of our products, you can do it in two ways: At any of our Bonnita stores if it is in Bogota; presenting your purchase invoice, within a calendar period of (30) days after the date on which the purchase was made, (consult the nearest store here) or through our website www.bonnita.com.co, in a period of (15) calendar days after the delivery of the product.

You should keep in mind that:

Promotional or discounted garments have no change for taste, which means size, color or reference.
The changes of the garments will always be made for the value at which they were purchased.
Underwear has no change.
Accessories (Glasses and Jewelery) have no change.
The garment must not have been worn, washed or damaged. You must keep the original labels, it must be returned in the original packaging.
The request for a refund of money for purchases made on the website will only apply by this means.
The request to exchange the garment for a voucher for purchases made on the website will only apply by this means.
Changes in Bonnita Stores in Bogota
Approaching any of our Bonnita stores in Bogota except, within (30) days following the purchase of the product, complying with the requirements corresponding to our exchange policies and presenting the purchase invoice or ID number of the person who made the purchase. purchase, you can make your change directly. One of our sales advisors will help you in the process.

Purchases made at Bonnita stores in the country cannot be exchanged at www.bonnita.com.co.

Changes through www.bonnita.com.co
If you wish to make the change through www.bonnita.com.co, which applies within (15) calendar days after receiving the product, you must contact the BONNITA Customer Service area at (57 ) (1) 44522127 or chat (Monday to Friday from 8:00 am -5:00 pm or Saturdays from 9:00 am - 12:00 pm), through our email servicioalcliente@bonnita.com. co, or through our website www.bonnita.com.co in the 'Contact us' option.

Once you have requested the return of your product you can choose between the following options:

1. Change of product by size, reference or color
Change of the product by size, reference or color: changes can only be made for products with a value equal to or greater than the original, paying the excess, the change will be subject to availability in inventory. additional transportation costs will be borne by the customer.

2. Bonus
Bonus to make a new purchase at www.bonnita.com.co. (This bonus will be valid for one year).

3. Return
Money back.

Note: To make the return shipment you can use the same packaging in which we delivered your order or use a packaging of your choice, however it is important that the packaging is adequate according to the nature of the product so that its integrity is not affected during the transportation process. additional transportation costs will be borne by the customer

Remember that for the shipping process you must contact a customer service agent who will indicate the steps to follow and later schedule the collection of the product at the agreed address.

In the event that your product does not meet the criteria of our exchange and guarantee policy, we will inform you by email of the reason why the change or guarantee is not applicable and the product will be returned to the initial, confirmed shipping address. previously with customer service.

The times for change, according to BONNITA policy are:

Change of the product by size, color or reference: it will be dispatched in two (15) business days after receiving the product in our warehouse and from this moment the same delivery times already established for purchases apply.
Voucher to make a new purchase at www.bonnita.com.co.: it will be sent to your email two business days after receiving the product in our warehouse. The voucher is valid for 1 year from the date it was sent by email.
money back
Through transfer (payments made by efecty, baloto or debit): it is made approximately within five business days after receiving the product in our warehouse. To do this, you will be asked to fill out a format where you must indicate the account number to which you want the money to be transferred.
Through reversal of payment. Transaction that will be reflected thirty business days after receiving the product in our warehouse.

If the item you purchased has any quality or suitability problem, and you have complied with all the care and washing recommendations, and the term of the guarantee that has been offered to you has not expired, you can process your guarantee request in two ways :

REQUEST FOR WARRANTY IN BONNITA STORES
Go with the garment in optimal hygiene conditions to any BONNITA store in Colombia except; and fill out the Guarantee Request Form. In order to meet your request for effectiveness of the guarantee, we will proceed in the terms and according to the rules established in Title III, Chapter I in Law 1480 of 2011 – Consumer Protection Statute and Decree 735 of 2013.

WARRANTY REQUEST THROUGH WWW.BONNITA.COM.CO
If you wish to make a guarantee request through www.bonnita.com.co, you must contact the BONNITA Customer Service area at (57) (1) 2175843 or chat (from Monday to Friday from 8 a.m. to 8 p.m.). :00 am - 5:00 pm or Saturdays from 9:00 am - 12:00 pm), through our email servicioalcliente@bonnita.com.co, or through our website www.bonnita.com.co at the 'Contact us' option.

WARRANTY TIMES FOR OUR PRODUCTS
PRODUCT TIME
Jewelery and accessories 8 days
Umbrellas, Hats and Pashminas 15 Days
Wallets, Bags, Belts and Suitcases. 30 days
Blouses, Blouses, Bodysuits, Busos, Shirts, Skirts and Dresses. 30 days
Footwear 60 days
Watchmaking 60 days
Pants, Jeans, Indigos, Jackets, Sets, Jumpsuits, Short 60 days
Glasses 180 days
Underwear No change

Electronic devices: 30 days
PROCESSING THAT WILL BE GIVEN TO YOUR WARRANTY CLAIM
1. If the request was made in BONNITA stores, once the customer has completed the Warranty Request Form, their request together with the item will be sent to the Customer Service Department in the city of Bogota. The articles of the requests made through the Customer Service area will be collected by the carrier at the agreed place and later delivered to the Customer Service Department in the city of Bogota. The cost of transport will be assumed by BONNITA.

2. The articles are reviewed by our Quality Auditors, who will make the appropriate decision in accordance with the provisions of the regulations governing the matter.

3. The Customer Service Area will respond to the guarantee request in writing within 15 business days of its presentation (This period does not include the time necessary in case the article is viable to be repaired). The effectiveness of the guarantee will be advanced according to the rules contained in Law 1480 of 2011 and Decree 735 of 2013.

4. Once an arrangement, change is authorized or the Quality Auditor determines that your request has been denied, you have a time limit of three (3) months to remove the item from the store or make the change effective. After this term COLMODA TEX SAS. is not responsible. If the request is for an online purchase and was made through the Customer Service area, a Customer Service agent will inform you of the decision made by e-mail and by telephone indicating the steps to follow, then the item will be dispatched to your home or address registered in the databases.

If you still have questions, you can contact the Customer Service Line ( 57) (1) 2175843 or chat (Monday to Friday from 8:00 a.m. to 5:00 p.m. or Saturdays from 9:00 a.m. to 12:00 p.m. pm), through our email, or through our website www.bonnita.com.co in the 'Contact us' option.