If you have any questions with any of these points, please contact our Customer Service Area through our Website www.bonnita.com.co, on our Customer Service line, or through our email comercial@bonnita .com.co to manage the solution to your problem.

PRODUCT PURCHASE

How to buy?

Buying on our website www.bonnita.com.co is very easy!

  1. Search for the product browsing our Website www.bonnita.com.co, in any of the categories or featured products on the Menu, or use the search bar.
  2. Select the product of interest and click on it.
  3. Select the amount you want, and click ADD TO YOUR CART.
  4. Check the selected products and click BUY.
  5. Enter all the required information and click CONTINUE TO SHIPPING FORM.
  6. Choose the type of delivery according to how you want to receive your product and click on CONTINUE TO PAYMENT METHOD.
  7. Depending on the option you have previously chosen, choose the payment method:

- Payment against delivery

  • Your order will be confirmed and the system will show you the details of your purchase.

  • Check the confirmation message of your purchase and wait for the confirmation email.

  • Receive your order at the door of your home and office.

How to Buy from my Smartphone?

Enter www.bonnita.com.co in your cell phone browser and you will be directed to the mobile version where you can see the entire portfolio of products available in our virtual store.

Is it safe to buy?

We guarantee your purchase! It is completely safe thanks to payment on delivery, you will only make the payment when you receive your order, so your purchase will be safe, it is also easy and fast. we make legal use of card information management. Additionally, in our privacy policy you can consult the handling of your personal data.

PAYMENT METHODS

What are the means of payment that I can use?

On our website www.bonnita.com.co we have the following payment methods:

  • Cash on Delivery (you pay when you get home)

  • Payment by Payu (credit and debit card, cash payments)

What is cash on delivery?

Cash on delivery is Bonnita's service that allows you to make purchases online and pay in cash at the time you receive the product.

I have a problem with my card and I can't complete my purchase?

Make sure you have entered your card details correctly including card name, card number, validity date and security code. Make sure you have the permissions to make online purchases, check with your bank.

PRICES

Do the prices of the products include VAT?

The value of all products already includes the value of VAT.

Do the prices of the products include the cost of shipping?

Our products at the time of purchase, show the cost of each shipment depending on the size and the place where you want it to arrive, it will be reflected in the shopping cart.

USER INFORMATION

How to find out about special offers?

Through our Website www.bonnita.com.co and our social networks: Facebook, YouTube and Instagram you will find out about the special offers and promotions we have for you.

SHIPMENTS, TERMS AND SHIPPING COST

What is the shipping time and cost?

The delivery time is from 1 to 4 business days depending on the city where you are waiting for your order. Make sure that the shipping information is correctly filled out, depending on the destination of the product, the cost will be reflected in your purchase.

How can I track my order?

Contact us through our Website, in our Customer Service line and at comercial@bonnita.com.co

I made a mistake in entering my personal data, how can I change it?

Contact our Customer Service Area. Keep in mind that after the product is shipped, address changes cannot be made.

Where can I contact if my order takes longer than normal?

Contact our Customer Service Area comercial@bonnita.com.co We will begin to track your order. This result may take 24 to 48 hours. If more than 48 hours have passed and you still cannot track your order, contact us.

What do I do if I was not there at the time of delivery?

You can contact our Customer Service Area (comercial@bonnita.com.co) to be able to reschedule and schedule according to your availability. The carrier will make up to 2 delivery attempts before it is returned to our warehouses.

REFUNDS AND RETURNS

What do I do if my product is not the one I requested?

You can contact our Customer Service Area (comercial@bonnita.com.co), in order to solve any inconvenience that is reflected in the delivery with the product.

Can I request a refund for my order?

In accordance with the right of withdrawal enshrined in Law 1480 of 2011 art. 47, the maximum term to exercise this right is 5 business days from the delivery of the product. The product must be returned in the same condition in which you received it.

To manage the return of your product, you can contact our Customer Service Area (comercial@bonnita.com.co)